From London Telegraph.

Some changes to Ryanair, hoping to combat their crappy customer service reputation. Time will tell if it’ll be enough. I’ve never been anxious to try them.

Make sure you read the tail-end of the story, with a couple of choice quotes from Ryanair’s head guy. re we supposed to believe that this attitude will be purged from Ryanair’s policies? I’ll let other travelers be the guinea pigs for now.